Finding Monday Motivation

Have you ever felt like this on a Monday morning?

When I am in the office, I follow a pretty strict structure in the morning.  I get in early so I can get started while things are still quiet.  I spend the first 15 minutes getting situated, writing out what I want/need to accomplish in my day, then ranking the projects in order of importance.  Who do I need to call back?  What deliverables are due today?  Then, I spend the next 30 minutes or so doing research about the automotive and credit union industries.  After all, my company serves both of those industries and, as its representative, it’s my job to be an expert.  I spend about 30 minutes looking ahead at the next few weeks – what do I need to do to achieve my goals?  Is there any prep work I need to do for my clients? Finally, I decompress for a few minutes, and then launch into the day, full steam ahead.  My days and weeks are very structured for a reason.  Why?  The structure provides the foundation I need to excel on great days and to make it through the tougher ones. 

Sometimes, no matter how good your intentions, getting started on a Monday morning can be a rough go.  Perhaps it’s winding down from a busy weekend or winding up from a slow one.  Maybe you have a lot on your plate for that week, and the tasks seem overwhelming.  Today, I feel like I am wading through mud.  My desk is piled high with a million little items that need attention, and although I have gotten a lot done, it still feels like I have struggled today to accomplish anything.  Kind of a contradiction, to be sure.  So what do I have to fall back on when I just can’t get going?  Structure, plus a little inspiration.  I looked back over my notes from the morning, cranked up the deep, funky house (sorry to my teammates), and just started pushing things forward.

My days are not much different from yours.  You take stock of whatever you need to accomplish.  In sales, that’s probably your leads, marketing visits and scheduled presentations or more.  You research your product as you are the expert.  You research your prospects and plan your next few weeks – when can you go out marketing and who do you need to follow up with.  Although you may feel like you’re wading through mud too, you’re actually walking along a straight path to success when you structure your day.  And your phone starts ringing.

Even when life is good (and car sales sure are good right now), there are challenges – from the annoying to the earth-shattering.  Structuring your day provides a foundation for you to move things forward when the going gets a little rough – say for example, you have an unexpected complication at work or you’re feeling under the weather.  It is far too easy to let things derail you, especially if they are new, you are tired, you have a ton of leads or it’s a Monday.  Solid, consistent structure or processes give you something to fall back on, to help you get started.  But you may need more – you need inspiration. 

Inspiration comes in many forms.  Perhaps you read motivational books, take a quick walk around the office or crank up the tunes like I do.  It doesn’t matter where you find inspiration; it just matters that you do.  We can’t expect that anyone else will find it for us.  We need to take charge of our day and our life, be accountable and crank up the volume.  This life is far too short to sit and wait for something to come our way.  Yes, some things are out of our control, but a lot of life is in our control.  Grab hold of the reins, go marketing (blast that beat) and get going.  You just might find that Monday Morning Motivation* along the way.

*A special thanks goes out to Seattle's C89.5 for the techno wake up call today!  Again, sorry to everyone here at the office!

Happy Hopping!

Today, prior to coming in to work, I attended a Hop-a-Thon to raise funds for the Muscular Dystrophy Association.  Let me tell you, there are few things in this world that are cuter than a group of three to five year olds hopping their hearts out inside of hula hoops for charity.  Seriously, adorable.

So, my job as one of the volunteer “coaches” was to stand by one of the hoops and count how many times each child hopped in one minute.  One by one, they came up to accept their challenge – Rodney, Jake, Shae, Taeya.  One by one, each waited for the bell.  And when it rang, they began.  Now, for a four year old, a minute is an eternity.  So, “Coach Marci” counted and yelled.  "TEN!  TWENTY!  THIRTY!"  As the numbers got higher, they hopped faster – wanting to hit a hundred.  And when they passed one hundred and heard “ONE TEN!  ONE TWENTY!” they hopped even harder.  The crowd of parents and classmates cheered louder.  When the bell rang after the minute was up, our exhausted and elated athletes stepped out of the rings with huge smiles of achievement on their faces.  And many of them stepped up to try it again, hopping for a second or even a third time.  Even a few of us Moms joined them.  Go, Team Mom!

When the last hop had been hopped and the parents began to disperse, one of the members of Team Mom stopped me.  Out of the blue, she mentioned this blog.  She gave me such a wonderful compliment that I never expected and I walked away on air, my spirits lifted and creative juices flowing.

Truth be known, all week, I’ve been having a bit of writer’s block about this blog.  I haven’t felt very creative.  In fact, I’ve been in a bit of a funk in general – feeling undervalued, underappreciated etc.  Once that spiral of under-whatever starts, it’s easy to start seeing it everywhere you look: at work, at home, in life.  Everything seems to validate that negative thinking or emotion.

I was a “coach” this morning, and I’m a coach often at work and at home.  I’m a big believer in positive reinforcement as a primary motivational tool.  I consciously make it a point each and every day to speak words of appreciation to my husband, my kids, my coworkers and employees.  I specifically look for something to sincerely compliment when I’m out networking with strangers; it opens doors.   But it looks like I forgot this week that I need positive reinforcement too.  I also forgot to listen.

Good feedback was there from my husband at home, but I have been so busy having a mini-pity party this week, that I didn’t hear it.  I’ve been on the road a lot lately, so I haven’t really spent that much time with my boss.  But if I was feeling unappreciated at work, all I needed to do was pick up the phone and share what I was feeling professionally.  Mentoring and coaching was out there.  I just missed that opportunity. 

I probably would have kept on missing it, kept stewing in my funk, if it had not been for one thoughtful, sincere compliment this morning.  It’s easy to get caught up in the business of work or life.  We dedicate blood, sweat and tears to whatever we are focused on and forget that we need a little nourishment ourselves.  As leaders, we constantly give.  It’s okay to receive too.  In fact, it’s mandatory if you want to stay sane and to grow.  And it spurs us on, giving us the energy to hop higher, work harder and accomplish great things.

If you’re feeling stifled, down or looking for motivation and it’s not coming to you, get up.  Go out and find it.  It’s waiting for you.  Seek out advice.  Ask questions.  And start listening.  TEN!  TWENTY!  YOU CAN DO IT!

Thanks, Jennifer, for helping me get my head on straight and reigniting that fire.

A Birthday Card to Mom

Today is my Mom’s birthday.  I’m on the road right now, so I sent flowers and called, but I still did not feel like I did enough.  And as I sat here in the hotel tonight, I started to think about how I viewed my Mom way back when and how I see her today.

Way back when – aka in my foolish teenage years – I loved my Mom and was absolutely certain that I was smarter than she was and knew more than she did.  Kind of a given for a teenager.  I thought Mom was beautiful.  Picture Mia Farrow, and you’re seeing my Mom.  She has always been one of a kind too: a little kooky.  Our house was filled with strays of the canine and human persuasion.  Mom couldn’t sing, but she sure did blast those Broadway records at full tilt boogie.  And with as many siblings as I’ve got, our house was raucous to say the least - balancing right on the edge of joy and madness.  I remember Mom standing in the middle of it all, always full of folksy sayings: trying to teach us – sometimes hollering over us – the things we may need to know as we grew.  We colored on the walls, ate dessert for breakfast and generally figured we ignored her advice.

And now I am grown with a family of my own.  I see my Mother when I look in the mirror.  I hear her voice come out of my mouth.  And I've realized how much she taught me when I didn’t think I was learning.  To celebrate her today, here are a few of my favorite Mom moments.

1.   Were you born in a barn?  (Also, known at dinnertime by the variant “Close your mouth. You look like a cow chewing its cud.”)  My Mom was raised on a farm, so we got a lot of country references when Mom talked about manners.  Manners were big for her.  She taught us to say please and thank you, of course.  And she also taught us that the world may judge you by your manners as well.  Being polite and considerate, thanking people, being gracious – they are points of entry into business today, and while they may not be directly acknowledged, they are noticed and appreciated.

2.   Just put ice cream on your cereal instead.  OK, so Mom usually resorted to this when we ran out of milk, but to a kid, ice cream on cereal is paradise so we were happy.  We ate ice cream for breakfast more than once.  Mom was resourceful.  Mom was creative.  She encouraged that in us kids too.  When she ran into a challenge, she found a solution, turned a tough time into something fun and moved right along.  Times will be tough for all of us at one point or another.  What matters is how we respond to problems and find creative answers.

3.   Time to get dewormed.  Now, that sounds icky, especially when you know that no one in the family (canine or human) ever actually needed to get dewormed.   But Mom was all about preventative measures.  Sometimes, even if everything seems fine, it’s still worth digging a little deeper to make sure things really are as good as they seem.  They well may be.  Or, you could find something that needs tending to.

4.   Don’t forget where you came from.  Mom has regaled me with stories of how my ancestors fought in the American Revolution and others worked on the Underground Railroad; how Dad ran secrets for the Filipino Guerrillas and Resistance forces during the Japanese occupation in WWII; how my Aunties had the most beautiful hands and made the best longanisa (which is very, very true).  In fact, I’m still hearing new stories today.  Mom taught me to be proud of my heritage – that my ancestors stood up for what they believed in and I should too.  She taught me that I am part of something so much more than just “me” and that Family, both gone and yet to come, is your true legacy.

5.   Patience is a virtue.  In this world of instant gratification, it’s easy to forget that some things are worth the wait.  This is a hard one for me, but it is true.  I found my career late, my husband late… found myself late.  They were worth the wait.  Today, I find that I say this same thing often to my children and to myself.  Day to day goals and pressures can make you crazy.  Set a long term goal.  Know what you stand for.  Then slow down, enjoy the ride and keep your eye on the finish line.  It’s a good one, after all.

Now, Mom: I know you are probably mortified that I wrote this tonight (especially # 3), and I hope you know I wrote this with love.  I treasure you.  I treasure what you taught me. You are more beautiful today than you were all those years ago, and I am so darn grateful for you and all that I’ve learned.  I succeed at business and life because of the sturdy foundation you and Dad built.

Happy Birthday, Mom. 

Building Your House, One Brick at a Time

Every parent knows the story of the Three Little Pigs and the Big Bad Wolf, and has probably recited it hundreds of times.  Three brothers go out into the world, build their homes and get ready for the future.  Then, the Big Bad Wolf comes a knockin’, and you know what happens.  Homes of straw and sticks crumble, but the brother who really prepared – built a sturdy foundation – was able to withstand the storm and triumph.

Fairy tales are often built on common truths, and this tale is no exception.  Looking beyond the rhythm and rhyme, it’s a story about business and life: don’t take short cuts, be disciplined, and build a strong foundation of processes and knowledge as the unexpected will happen sooner or later.  When the Big Bad Wolf or another competitor comes knockin’, will your business stand strong or buckle under the storm? 

So, I’m in the automotive industry, which is booming now.  Many industries are doing well.  But sooner or later, a storm will come and you need to be prepared.  One of the most basic bricks we can use to build our professional houses is building out your business and referral network.  Now, us marketing folk frequently talk about the importance of networking and the “how to” of it.  But marketing really is just about being human.  Human beings have a basic need to connect emotionally through relationships, and relationships can only be cultivated over time. You can’t build a relationship if you are sporadic in your marketing or networking, if you only “fit it in” when your phone isn’t ringing.  Building a relationship requires time and investment, perhaps a change in your thinking and actually doing things for others so they in turn will do things for you.  Ultimately, you are building your brand as you market.  In our business, to be successful, you should always be marketing – always be on.  You never know when you will meet someone special who just may change your life.  Marketing can happen every day via the phone, email, a blog and more.  Here are a few suggestions to help you expand your business network, and ultimately gain more trust and more referrals.

1. Get to know your industry well and share information.  Have you read a useful article or tidbit lately?  Share it.  If you want to succeed, become both a humble student and also an expert.  Constantly seek knowledge and spread it. 

2. If someone helps you, send a thank you card or small token of appreciation that shows thought. I’m a big believer in handwritten notes.  E-mails are fine, but personal card takes care and time.  Even if you have said “thanks” in the past, don’t be afraid to say it again.  We have a saying in our family: “Practice an attitude of gratitude.”  I’m sure you have something similar at home too.  If you preach it at home, you certainly can put it into practice at work too.  The currency of business relationships is in the relationship itself. Build it with authentic care. 

3. Take advantage of the opportunity to network inside and outside of your industry.  I was fortunate to attend a major auto industry event this week and rub shoulders with thought leaders from my industry, Google, Facebook and more.  That opportunity was a result of a long term relationship, and I am immensely grateful.  And earlier this year, I networked with CMOs from other verticals – Mattel, Disney and more.  It’s always an investment of time, and sometimes of your pocketbook, but the investment pays dividends.

4. Always carry cards.  Having your business card with you at all times is a given.  But how about carrying a few cards from a business contact that you know and trust from another industry?  It’s an opportunity to help those who help you on a day to day basis. 

5.  Follow up immediately on every referral.  I can’t stress it enough.

6. Volunteer your time and industry expertise for a project outside the scope of your normal business.  Get out there, get uncomfortable and get it done. 

7.  Ask for referrals and cross-sell.  There is always more business than you are getting, and more referrals than you are receiving.  Make sure you share your story and successes with your partners, and ask for the opportunity to do more.

8.  Reach out to dormant accounts.  I’m going to wager that every one of you has at least one – if not more - "dormant" accounts. There may be reasons you’re not getting that referral, but you’ll never know unless you make that call.  You may need to apologize for not keeping in touch, but the relationship may well be redeemable and may have been "lost" purely because someone (or you) forgot to ring them.

Building a strong foundation in the good times will protect you if and when the Big Bad Wolf knocks on your door.  Get started today.

Song of Sondheim

"The air is humming, and something great is coming. Who knows?" - Steven Sondheim (West Side Story)

I'm a big fan of Sondheim and was fortunate for many years to tour in a number of productions of West Side Story as "Anita." One of my favorite numbers in the show is "Something's Coming," sung early on. Natasha and I used to stand backstage during that number, bouncing along with nervous energy, feeling the excitement in Sondheim's youthful lyrics and the change in the wind that Arthur Laurents’ mature yet soaring orchestrations created. The air truly did hum every night for over a year on that tour as we listened to a glorious melody. We knew something great - change - was just around the corner, for our characters and ourselves.

I was reminded of those long ago summer nights recently by a former colleague of mine. After spending a few hours reminiscing and talking about our future, he asked if I was afraid of change. "Of course not," had been my reply, and I'd mentioned leaving the entertainment industry to take on a day job as an example. I still hold that day job today, though it comes with a longer title than it did back then. And adroitly, my friend mentioned that career change had been a long time ago (true). He asked again if I was afraid of change. After all, today I have a family that depends on me.

Change is a given these days, but change at 25 years old means something very different than change at the age I am today. And that's a good thing. Change at 25 is moving to a different city, changing a college or changing a career. It's all exciting and new, and back then, I dove in feet first with little thought in mind about the next 10-20 years.

Change today means so much more. I embrace change in a much different way. It's no longer reckless abandon, but instead deeply felt, sometimes wistful, exciting, considered and with a vivid understanding of just how meaningful - and frankly, wonderful - change truly is.

Change lives with us all every day. I see it illustrated before me as my children grow taller and my time with them under my roof and on this earth grows ever briefer. I embrace change at my office as people come and go through the years, and the DNA of the Company evolves too. I embrace change as a smart business person, as the market is changing, people are changing and the way we connect is changing. Technology races forward, regardless of whether or not we humble humans want to race along with it. Facebook has brought my family closer together than we were in the decades prior. I am now part of my brothers' and sisters' daily lives. In fact, we hold each other in the palms of our hands, thanks to the smartphone that I am writing this blog on, over 30,000 feet in the air on a plane.

It's why I will always be a student of the world. If I want to succeed in business and make a mark in this industry, I have to constantly learn about how it is evolving - reading books, attending seminars, innovating. What worked 5 years ago may not be relevant today. And how can I stay successful and grow if I don't know the destination?

Change is not coming though. Change is already here. If you cannot evolve, learn, embrace and love change, the world will soon leave you behind.

Of course, dear friend, I am not afraid of change. I would not be here today if I were, and my tomorrows in business and life would be very short. Change is the basic mode of life.

The air is humming, and something great is here.  
I can't wait to see what it is.

Pep Talk

So, I am out at the Automotive Leadership Roundtable thanks to a good friend and a lot of networking (more on that another day). I came out here to learn about business, my industry, how it's changing and how to inspire people. And who could be a better opening speaker for us this morning than Jack Harbaugh - famous coach, but even more famous father. He sure gave me a lot to think about this morning for work. But I'm walking away a better mother today than I was yesterday because I heard him speak.

Coach Harbaugh spoke extensively about putting the team before everything else, and how all good business decisions have to make things better for the team. Otherwise, it's just not worthwhile. He talked about the value of persistence, outworking everyone around you and attacking each day with an enthusiasm unknown to mankind. He also reminded us that there are two teams that we need to focus on: the office and our family.

And the Coach hit hard when he said that "you cannot believe in yourself until you know someone believes in you", that your children "have a right to know that you believe in them" and that you "shouldn't coach-speak your kids."

A few days ago, my boys were going bananas in the backseat of the car. I'd had a long and rough day, and I am not proud to admit that I snapped at them to be quiet. Luke apologized, and then Jake told him not to apologize, that "Mom won't believe you."

That hurt that evening, but not as much as it does today. That evening, I knew Jake said it because I tell him that "actions speak louder than words." And often they do.

It hurts a lot more today because I am seeing the core of that statement instead of thinking about my action "lesson." The core of that statement was that my son assumed that I did not believe in him or his brother.

That is so immensely far from the truth, as I think my kids are the greatest people on this earth - far better than I am. I tell Jake how great he is every day, how much I love him, how incredible he is. Yet, when it came right down to it that night, in the tough times for him, he did not think I believed in him. And I remember the beginning of the "actions speak louder than words" lesson. When he said I'm sorry the day before, I'd started with "I don't really believe that... Actions yadda yadda yadda." He had learned my "lesson."

Man, I feel like dirt on that one. Yes, actions speak louder than words, but I forgot how powerful words can be.

When I get home from this conference, I am dropping that "lesson" at home and recrafting it, as I am not teaching him the lesson that I want him to learn.

Coach Harbaugh taught me today that there will be plenty of people in my kids' lives that will coach-speak them, breaking things down in technique, criticizing them, tweaking them and more. My job is to lift them up: to tell them how much I believe in them, to tell other people how much I believe in them and make sure they see it demonstrated in my every action and unconditional support of them - always.

As the co-leader of Team Family, I am a better leader today than yesterday, and I've only just begun this journey. And this also translates to the people I am blessed to serve at work as a leader and mentor.

Thanks, Coach. Now I see.
The team. The team. The team.

Staring Down Dragons

Tomorrow is a big day for work.  We are sponsoring a large event, and I am representing my Company there.  It’s a newer territory for me, and there will be a lot of people I don’t know at the event.  Normally, I’m not one to stress in new situations.  In fact, I often speak publicly for work.  Yet, as I packed my bags tonight, I found myself worrying over things that I really never worry about: what dress should I wear?  Will the competitor onsite talk negatively about my Company or me?  What will I say?  Even now, over an hour after I have finished packing, my stomach is in knots, and I don’t want to get on the plane in the morning.

So what am I going to do?  Get on that darn plane, of course.  Wear my red “look at me” dress – secretly, it’s like armor to a knight – and go out there and face my fear.

Sooner or later, we all find ourselves in situations that make us uncomfortable – or downright freaked out, insecure and scared – at work or in life.  We feel “out of our league, out of our element” or maybe just “out to pasture.”  We tell ourselves that we aren’t good enough.  The competition is too fierce, knows more than we do or just may eat us alive.  Our skills “aren’t enough.”  We feel like a fraud.  Stewing alone in our insecurity, we imagine all the bad things that are going to happen and ultimately cause them to become so.  Our fear is a dragon, bellowing the fire of failure.

No one ever promised that things would be easy.  Many of the most successful people in work and life have faced significant hurdles to get where they are today.  It doesn’t matter what your dragon is: financial, the competition, doubt or inexperience.  

What matters is how hard you are going to fight to defeat it.  The only way to advance in your career is to know what you are fighting for and how badly you want it.  Facing those fears is going to be hard – that’s a given.  It may even feel like it’s going to kill you. 

It’s easy to be brave in the good times.  To measure who you really are, see how brave you can be in the bad times.  See how willing you are to fight for a good cause and for the people who are depending on you.

For the record, my stomach is still a wreck, and though I can’t figure out what I’m really afraid of, I just know that I am.  I also know that, tomorrow night, I am going to rock that red dress, represent my Company and my Team well, and slay whatever dragon is plaguing me tonight.  Once I do, I will know more about myself and be a better leader and mentor for the people that I am honored to serve each and every day.

The Looking Glass

“Can't you see?  Life's easy if you consider things from another point of view?” – DB Boulevard

Have you ever had your aura read? 

Up until earlier this week, my answer would have been “no”, but Conventions in the auto industry are anything but conventional.  At one I recently attended, they hosted a lifestyle pavilion where, on your break, you could have your aura read and photographed.  I’m always up for new adventures, so although I was a bit skeptical, I decided to try it. 

It was fascinating.  A rainbow of colors swirls around you in a computer “looking glass” and is photographed.  Then a specialist translates what those colors mean: who you are and what you need across various different categories…. heart, communication, thought processes and more.

Now, I’m not sure if I believe or not in the aura and the reading itself, but what I DO know, is that I opened my mind to not only what I may be projecting, but also to another point of view.  It helped me view the world from a different perspective.

We all have lives outside of the office.  Traffic may be bad on the way in.  Sales can be tough.  You may be overwhelmed because it feels like you have too many people to call back, too many “looky-loos”, too many meetings, accounts to market to or emails to respond to.  So you may try to weed out the ones who are only shopping you and focus on those members or accounts that you know will buy.  You may pay more attention to people or clients that have sent referrals, but you don’t market your other accounts as regularly.  You may delete e-mails without reading them, or maybe pay less attention to something as you feel it doesn’t apply to you or maybe has no effect for you and your life.

 But have you put yourself in the other person’s shoes?

 So, you’re stressed out on the way in, and someone sits down at your desk.  Do they know you are stressed out?  They shouldn’t.  Do you stand up, walk around your desk, shake their hand and pull out the chair for them?  You should.  People pick up on positive energy (and negative too).  Every person you work with – regardless of what industry you are in - should walk away from your desk feeling as if they are the most important person in the world to you.  After all, by the time they actually do come in for an appointment or call you, they want to buy from you.  Whether they’re someone who needs the car (or whatever widget or service you offer) tomorrow, or maybe something tough like a $10,000 Camry – the member wants your service.  How are you responding?  How quickly do you follow up?  Even that $10,000 Camry is a major purchase for most people.  If you were on the edge of your seat, excited about your next car and someone did not call you back for a few days even just to check in, would you still feel important?

That referral opportunity for you is expensive, both financially and from a time perspective.  It’s also expensive when you think about your reputation.  The member who buys from you and believes in you helps generate interest income for you, your company and your partners.  It helps keep companies open, people employed, amazing products and services offered to other consumers and more.  That referral means not only potential for you and your family, but for every employee at your Company and their families.  Are you treating each referral with the importance that it deserves?  Are you visiting your clients on the B2B side?  You mean business for them.  You can help them.  If you don’t follow up with them to thank them for their referral, they sit out there wondering – and trust diminishes.  If you skip marketing for a week, it diminishes their relationship with you… and ultimately their referrals. 

The most successful service and sales people know this intuitively.  They follow up consistently and with a process.  They do not skip marketing visits or networking opportunities, and they respond quickly and graciously to every referral because they know that referral is a critical piece of a much larger picture.  Every referral and success leads to better profitability, a better reputation and a new opportunity, driving more referrals back to YOU.  And that beautiful cycle keeps on going. 

You have a bright future if we all remember we’re connected, and our actions and attitude have a meaningful impact on everyone else.  We may not always see it, but it’s always there.

Aristotle said “The whole is greater than the sum of its parts.” 
I believe it.  Together, we can make it true.

Beauty in Unexpected Places

I am in a lot of airports for work. In fact, when people ask me where I live, I've been known to say "Southwest Airlines," though I have a second home on Alaska, third on Delta and so on.

Airports used to be very grey places, filled with faceless commuters flying here or there... plugged into their iPod, iPad or laptop, and completely disconnected from everyone and everything around them. While I am often one of those plugged in people, I'm making a conscious effort to unplug a little while I travel. After all, work travel sounds exciting, but spending days on end away from the family and in crowded airports can be a drag after a while.

So now I'm looking up instead of looking down. And you know what I've seen over these past few months? Airports are often things of beauty or of mystery. Who are all of these people that surround me? That I brush up against as I move through a crowd? Where are they headed, and why? It's an endless puzzle and the makings of a great story. I love watching the families making their way along; the little ones' eyes filled with wonder. Who are the business people on the phone, making big deals, and anxious to get home? And what do I look like to all of them? Do they even notice me? It sure is a surprise to many when I catch their eye and smile. Unconsciously, and then consciously, they always smile back.

And the airports can be beautiful. I've seen murals in Denver; sculptures in Phoenix; birds in flight in Sacramento; and a really kickin' Harley in Orlando. And I met Sarah - a lovely waitress at the Mexican joint a few days ago. Sarah was a flower in the middle of all that metal and steel. I loved her hair (pictured here) and her sparkle as she sent weary travelers on their way.

So this post goes out to Sarah. Thanks for great service, some funny stories, a fantastic smile... and for reminding me that it's all a matter of perspective. Life is a beautiful thing, after all.

What Role Will You Play Today?

Bikes on a Sunny Day

So this year, we bought our two boys matching bicycles whichhave been sitting in the garage, gathering dust, until this past Sunday when wetook them to a local park to ride those beautiful new bikes for the first time.  They had their helmets on and their “happy’ cranked up to 11, so we were ready for a fun family day.

Of course, kids will do what kids will do, so once we got to the park, all bets were off.  Our 5 year old (Jake) loved it, but our 3 year old, Luke, wanted nothing to do with his bike.  So we took off his helmet, hauled the bike (now a ball and chain) behind us and started to enjoy a leisurely stroll instead.  A half hour in, Jake took a spill, so we stopped to tend his boo-boo. That’s when we met the Lady in Pink.

As we turned to scoop up Jake, I heard a very loud “Watch out!  Out of my way!  Coming through!”  I turned to see the Lady in Pink come careening through on her expensive bicycle at who knows how many miles per hour, narrowly missing my 3 year old.  In fact, she cut right in front of him – so close that the curl on the front of his forehead was ruffled as she zoomed past him and sped away. 

My husband and I were in shock at first.  We scooped Luke up, made sure he was okay and got our little family on the move again.  And as the next few minutes passed by, I got mad.  Very, very mad.

The Lady in Pink is not a friend of mine.  Completely self-absorbed in her own actions, she sped unheeded on her way, absolutely oblivious to the fact that she just about caused an extremely serious injury (if not something muchworse) to the innocent child in her way. The Lady in Pink could have slowed down. She could have stopped.  She could have changed lanes.  She could have done any number of things which would have been much more appropriate – and much more considerate – of the people around her.

Me?  I was hopping mad.  There aren’t words to describe how Ifelt.  As a parent, I instantly saw all of the possible outcomes – gravitating to the worst case scenario.  I immediately passed judgment on the woman.  She was massively irresponsible,and if I saw her again, I was going to give her a piece of my mind.  I even considered driving around the park to find her and tell her exactly what I thought of her and her bike.  We didn’t do that though.  We headed back to our car.

And as I packed up my kids for the short ride home, I started to think about the roles we’d just played – the Lady in Pink and me. 

In business and in life, we all play the Lady in Pink at times.  Our society is changing rapidly, and as consumer behavior continues to evolve and companies see their margins eroding or business models at risk, we as leaders have to make decisions under pressure.  We may make fast decisions, ones with long term consequences that can affect the lives of our people.  There is nothing wrong with making a quick decision if needed, as long as we are aware of our surroundings and can take stock of the other options available to us – that we have an understanding of what the long term effects of a short term decision may be.  Even in the toughest times in business, there are always options if we look for them. 

And there will always be those who stand on the side, perhaps unaware at first of the change that is whizzing their way.  When change is inevitable, we can choose to participate in the action, prepare in advance or stand on the side, watching it play out and judging others who do take action – whether that action is right or wrong.

I learned something on Sunday.  I was so focused on a singular event, that I missed the danger heading our way from the other side.  I am going to be more alert the next time we are on that bike path.  And, I am also going to stand up and speak my mind if I do run into a Lady in Pink again.  Next time, I am taking action.  I’m going to be part of the change I want to see on the bike path and in the world. And maybe, I can help the Lady in Pink slow down just a little bit, enjoy the view and understand that her actions have consequences, have meaning in the lives of those around her.  I hope I can help her begin to see.